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Title: The third sector, user involvement and public service reform: A case study in the co-governance of health service provision
Authors: Martin, Graham P.
First Published: Sep-2011
Publisher: Wiley-Blackwell
Citation: Public Administration, 2011, 89 (3), pp. 909-932.
Abstract: The ‘modernization’ of British public services seeks to broaden public sector governance networks, bringing the views of third sector organizations, the public and service users (among others) to the design, management and delivery of welfare. Building on previous analyses of the contradictions generated by these roles, this paper draws on longitudinal qualitative research to enunciate the challenges faced by one third-sector organization in facilitating service user influence in a UK National Health Service (NHS) pilot programme, alongside other roles in tension with this advocacy function. The analysis highlights limits in the extent to which lateral governance networks pluralize stakeholder involvement. The ‘framing’ of governance may mean that traditional concerns outweigh the views of new stakeholders such as the third sector and service users. Rather than prioritizing wider stakeholders' views in the design and delivery of public services, placing third sector organizations at the centre of governance networks may do more to co-opt these organizations in reproducing predominant priorities.
DOI Link: 10.1111/j.1467-9299.2011.01910.x
ISSN: 0033-3298
eISSN: 1467-9299
Type: Journal Article
Rights: Copyright © 2011 The Author. Public Administration © 2011 Blackwell Publishing Ltd
Description: The full-text of this article is not available from the Leicester Research Archive owing to publisher copyright restrictions.
Appears in Collections:Published Articles, Dept. of Health Sciences

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