Please use this identifier to cite or link to this item: http://hdl.handle.net/2381/10096
Title: In critical defence of 'emotional labour': refuting Bolton's critique of Hochschild's concept
Authors: Brook, Paul A.
First Published: Sep-2009
Publisher: SAGE Publications
Citation: Work, Employment and Society, 2009, 23 (3), pp. 531-548
Abstract: Sharon Bolton’s comprehensive critique of Hochschild’s concept of ‘emotional labour’ is flawed by her misinterpretation of its primary form as an aspect of labour power. Consequently, she erroneously argues that emotional labour is commodified only when transformed into commercial service work. However, emotion workers experience commodification of their labour power as wage-labour, irrespective of the nature of their product. Bolton also argues that Hochschild’s notion of workers undergoing a ‘transmutation of feelings’ renders them ‘crippled actors’ in the grip of management control. Hochschild, however, theorizes transmutation as a contradictory and unstable condition albeit in an under-developed form. While Bolton correctly argues for a theory of emotion work that captures the complexity and contradictory nature of the emotional workplace, it is not necessary to reject the emotional labour concept. Rather, it needs to be more fully theorized and integrated within Labour Process Analysis.
DOI Link: 10.1177/0950017009337071
ISSN: 0950-0170
eISSN: 1469-8722
Links: http://hdl.handle.net/2381/10096
http://wes.sagepub.com/content/23/3/531
Version: Post-print
Status: Peer-reviewed
Type: Journal Article
Rights: Copyright © 2009 BSA Publications Ltd®. Deposited with reference to the publisher's archiving policy available on the SHERPA/RoMEO website.
Appears in Collections:Published Articles, School of Management

Files in This Item:
File Description SizeFormat 
WES In critical defence 2009 (final IRIS).pdf252.47 kBAdobe PDFView/Open


Items in LRA are protected by copyright, with all rights reserved, unless otherwise indicated.