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Title: Fit and flexible: The fitness industry, personal trainers and emotional service labor.
Authors: Smith Maguire, Jennifer
First Published: Dec-2001
Publisher: Human Kinetics
Citation: Sociology of Sport Journal, 2001, 18 (4), pp.379-402
Abstract: The contemporary United States fitness industry, in conjunction with the medical endorsement of exercise and the marketing of lifestyle consumption, has made possible the emergence and rapid growth of health and fitness services. This paper brings together the sociological fields of work, consumption, and physical culture, suggesting how the structure and organization of personal training impacts upon how fitness is sold. Drawing from interviews with personal trainers, the occupation is discussed as a combination of frontline service work, emotional labor, and flexible work strategies, resulting in a variety of job roles: the representation of the fitness club, the brokering of clients’ consumer relationships with the fitness industry, the motivation of clients through service relationships, and the entrepreneurial cultivation of a client base and semi-professional authority.
ISSN: 0741-1235
eISSN: 1543-2785
Version: Publisher Version
Status: Peer reviewed
Type: Article
Rights: Copyright © 2001 Human Kinetics Publishers, Inc. Deposited with reference to the publisher's archiving policy available on the SHERPA/RoMEO website and to the journal Copyright Assignment Form.
Appears in Collections:Published Articles, Dept. of Media and Communication

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