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Title: How Experts Gain Influence
Authors: Mikes, Anette
Hall, Matthew
Millo, Yuval
First Published: 1-Jul-2013
Publisher: Harvard Business Review
Citation: Harvard Business Review, 2013, pp. 70-74
Abstract: In theory, the risk management groups of two British banks--Saxon and Anglo--had the same influence in their organizations. But in practice, they did not: Saxon's was engaged in critical work throughout the bank, while Anglo's had little visibility outside its areas of expertise. In their study of these two financial institutions, the authors identified four competencies--trailblazing, toolmaking, teamwork, and translation--that help functional leaders or groups compete for top management's limited attention and increase their impact. Anglo's risk managers were strong in only some of the competencies, but Saxon's were strong in all four. They consistently scanned the internal and external environment for important issues to which they could apply a risk management perspective (trailblazing) and then developed tools--such as quarterly risk reports--that spread their expertise (toolmaking). While controlling the tools' design and implementation, the risk managers incorporated business managers' insights (teamwork) and made sure everyone could understand the findings (translation). Ultimately, experts' roles must fit the organization's strategy and structural needs. In some situations, functional experts can raise their profile by cultivating just two of the competencies. But those who are strong in all four are likely to be the most influential.
ISSN: 0017-8012
Type: Journal Article
Description: Full text of this item is not available on the LRA. The final published version may be available through the links above.
Appears in Collections:Published Articles, School of Management

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