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Title: How trust functions in the context of identity work
Authors: Driver, Michaela
First Published: 13-Jan-2015
Publisher: SAGE Publications
Citation: Human Relations, 2015, 68 (6), pp 899-923
Abstract: The study develops a new perspective on trust in organizations by exploring trust in the context of identity work. An analysis of stories in which employees describe how they experienced when the employer violated their trust suggests that individuals draw on trust discourse to validate who they are. Using a psychoanalytically informed framework, the study examines the complexities of trust in the context of struggles with the conscious self and unconscious desire. Trust emerges as a placeholder for what is really wanted but impossible to attain. Based on this perspective, the study offers new insights on why individuals trust, why trust may be resilient, why trust may be engineered and how trust mirrors identity as an elusive and fleeting accomplishment.
DOI Link: 10.1177/0018726714548080
ISSN: 0018-7267
eISSN: 1741-282X
Version: Post-print
Status: Peer-reviewed
Type: Journal Article
Rights: Archived with reference to SHERPA/RoMEO and publisher website. Version of record:
Appears in Collections:Published Articles, School of Management

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