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Title: Utilization of advice from face-to-face and internet-mediated advisors
Authors: Bower, Stephanie D.
Pulford, Briony Dawn
First Published: 12-Dec-2013
Publisher: Taylor & Francis (Routledge)
Citation: Journal of Technology in Human Services, 2013, 31 (4), pp. 304-320
Abstract: Advice is increasingly sought and shared online, but advisory professionals debate the utility of such methods. Variations in recipients' perceptions of elements of traditional face-to-face (FTF) advice and Internet-mediated (IM) advice may influence its utilization. The present research investigated whether communication format (FTF vs. IM) and an advisor's level of expertise influence perceptions and utilization of advice. Participants played 30 rounds of a prisoner's dilemma game after receiving advice about the best strategy. There was a significant tendency for advice to be followed, but the advice format and advisor expertise had no significant influence on advice utilization and only minor influences on self-reported perceptions of the advice and the advisor. This has worrying implications, and could indicate a lack of critical awareness of advisors' expertise when deciding whether to follow advice or not. Implications for the professional advice field and further research possibilities are discussed.
DOI Link: 10.1080/15228835.2013.855697
ISSN: 1522-8835
eISSN: 1522-8991
Version: Post-print
Status: Peer-reviewed
Type: Journal Article
Rights: Copyright © 2013, Taylor & Francis (Routledge). Deposited with reference to the publisher’s archiving policy available on the SHERPA/RoMEO website.
Appears in Collections:Published Articles, School of Psychology

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