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Title: Banking on change: Information systems and technologies in UK High Street banking, 1919 to 1969
Authors: Batiz-Lazo, Bernardo
Wardley, Peter
First Published: Oct-2007
Publisher: Cambridge University Press for European Association for Banking History
Citation: Financial History Review, 2007, 14 (2), pp.177-205
Abstract: This article looks at the experience of management of technological innovation and mechanisation by British financial institutions. It highlights the indigenous assessment of technology, reflecting on local and American influences in two types of business organisations within the financial sector to demonstrate the nature of responses and the timing of the introduction of new methods and machinery. The adoption of Information Technology (IT) and computer applications in particular play a crucial role, though one that is intimately connected with a strategic expansion of corporate business, this growth being reflected in terms of size of business and also territorial expansion, as each of the institutions considered here constructed a national network of retail branch outlets. Discussion of established literature for the high street banks is combined with archivally informed analysis of similar, but previously undocumented, developments on the part of building societies. By taking a long-term view of these developments in the twentieth century, and by comparing the experiences of two different sets of institutions, the article highlights the strategic factors that influenced the decisions taken by senior managers in their transformation of British retail financial services.
DOI Link: 10.1017/S0968565007000534
ISSN: 0968-5650
eISSN: 1474-0052
Version: Publisher Version
Status: Peer-reviewed
Type: Article
Rights: Copyright © 2007 European Association for Banking and Financial History. Deposited with reference to the publisher’s open access archiving policy.
Appears in Collections:Published Articles, School of Management

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