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dc.contributor.authorCortés, Pablo-
dc.identifier.citationLegal Studies, 2015, 35 (1), pp. 114-141en
dc.description.abstractThis paper examines the new legal framework on consumer Alternative Dispute Resolution (ADR) in the EU. Its primary contribution lies in identifying that harmonising the complaint submission in a pan-European Online Dispute Resolution (ODR) platform, and directing parties to nationally approved ADR entities that comply with minimum standards, will not fulfil the potential of an extra-judicial consumer redress system. This paper proposes key functions that the ODR platform should incorporate if it is to provide effective redress. This paper also argues that a successful ODR platform should include built-in incentives that encourage parties to: (i) participate in approved ADR processes; (ii) settle complaints with little or no intervention from neutral third parties; and (iii) ensure voluntary compliance with final outcomes.en
dc.publisherWiley-Blackwell Publishing Ltden
dc.rightsCopyright © 2014 The Society of Legal Scholars. This is the peer reviewed version of the following article: Cortés, P. (2015), A new regulatory framework for extra-judicial consumer redress: where we are and how to move forward. Legal Studies, 35: 114–141, which has been published in final form at . This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.en
dc.titleA new regulatory framework for extra-judicial consumer redress: Where we are and how to move forwarden
dc.typeJournal Articleen
dc.type.subtypeJournal Article-
pubs.organisational-group/Organisation/COLLEGE OF ARTS, HUMANITIES AND LAWen
pubs.organisational-group/Organisation/COLLEGE OF ARTS, HUMANITIES AND LAW/School of Lawen
Appears in Collections:Published Articles, School of Law

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