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dc.contributor.authorStisen, Allan-
dc.contributor.authorVerdezoto, Nervo-
dc.identifier.citationProceeding CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing Pages 2166-2178en
dc.description.abstractRecent studies call for attention to the relevant work that non-clinical personnel do, not only to support clinical work, but also to the overall healthcare information infrastructure. Based on a case study of orderlies work in a major university hospital, we further investigate and characterize orderlies work with particular focus on handover situations as these support the collaboration and continuous coverage of hospital work practices. The case study involves interviews with orderlies and clinicians and a pilot study of a task management application. Based on our findings, we describe three different types of handovers (clinical to non-clinical, non-clinical to clinical, and intra non-clinical), and highlight the challenges that arise during the main tasks with handovers situations: patient transport and patient mobilization. We discuss the importance of establishing and sustaining a common ground, supporting the alignment of tasks and negotiations, as well as enhancing the patient contact within and among clinical and non-clinical personnel. We also present a couple of design recommendations to account for these challenges and handover types in the design of handover tools to support orderlies work practices.en
dc.description.sponsorshipThis work has been supported by the Danish Advanced Technology Foundation under 076-2011- 3.en
dc.publisherAssociation for Computing Machinery (ACM)en
dc.rightsCopyright © 2017, Association for Computing Machinery (ACM). Deposited with reference to the publisher’s open access archiving policy.en
dc.subjectNon-clinical worken
dc.subjecthospital orderliesen
dc.titleClinical and Non-clinical Handovers: Designing for Critical Momentsen
dc.typeConference Paperen
dc.description.presentedThe 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing,Portland, Oregon, USAen
pubs.organisational-group/Organisation/COLLEGE OF SCIENCE AND ENGINEERINGen
pubs.organisational-group/Organisation/COLLEGE OF SCIENCE AND ENGINEERING/Department of Computer Scienceen
Appears in Collections:Conference Papers & Presentations, Dept. of Computer Science

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