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Title: 'They can't be the buffer any longer': Front-line managers and class relations under white-collar lean production
Authors: Carter, Bob
Danford, Andrew
Howcroft, Debra
Richardson, Helen
Smith, Andrew
Taylor, Phil
First Published: 13-Jun-2014
Publisher: SAGE Publications (UK and US), Conference of Socialist Economists
Citation: Capital and Class, 2014, 38 (2), pp. 323-343
Abstract: This article reasserts the value of the examination of class relations. It does so via a case study of tax-processing sites within HM Revenue and Customs, focusing on the changes wrought by the alterations to labour and supervisory processes implemented under the banner of 'lean production'. It concentrates on the transformation of front-line managers, as their tasks moved from those that required tax knowledge and team support to those that narrowed their work towards output monitoring and employee supervision. Following Carchedi, these changes are conceptualised as strengthening the function of capital performed by managers, and weakening their role within the labour process.
DOI Link: 10.1177/0309816814532409
ISSN: 0309-8168
eISSN: 2041-0980
Version: Post-print
Status: Peer-reviewed
Type: Journal Article
Rights: Copyright © 2014, SAGE Publications (UK and US), Conference of Socialist Economists. Deposited with reference to the publisher’s open access archiving policy.
Appears in Collections:Published Articles, School of Management

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