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Title: Using Technology and ADR Methods to Enhance Access to Justice
Authors: Cortes, PabloPablo
First Published: 30-Aug-2019
Publisher: Eleven International Publishing
Citation: International Journal of Online Dispute Resolution, 2019, 5 (1), pp. 103-103 (121)
Abstract: This paper discusses how technology and extrajudicial processes can provide a solution to the access to justice problem for self-represented litigants. The paper first observes the need for efficient dispute resolution processes based on a wider concept of access to justice and it argues for greater integration amongst courts and extrajudicial bodies, especially in the consumer sphere which dispute resolution bodies are currently undergoing an institutionalisation process as a result of recent EU legislation. Accordingly, it is argued that access to justice for consumers will only be achieved if they have access to either an accountable and effective extrajudicial scheme that offers adjudication or a truly userfriendly and accessible online court that incorporates alternative dispute resolution techniques as the UK has endeavoured to deliver. To that end this paper examines the policy options for the English Online Court with a particular focus on the challenges faced by litigants in person. Finally, this paper submits that dispute system design changes need to be informed by empirical research and a holistic policy strategy on dispute resolution.
ISSN: 2352‐5002
Links: TBA
Embargo on file until: 1-Jan-10000
Version: Post-print
Status: Peer-reviewed
Type: Journal Article
Rights: Copyright © 2019, Eleven International Publishing. Deposited with reference to the publisher’s open access archiving policy. (
Description: The file associated with this record is under a permanent embargo in accordance with the publisher's policy. The full text may be available through the publisher links provided above.
Appears in Collections:Published Articles, School of Law

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