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Please use this identifier to cite or link to this item: http://hdl.handle.net/2381/8482

Title: Problems with a ‘target’ approach to access in primary care: a qualitative study
Authors: Windridge, Kate C.
Tarrant, Carolyn Clare
Freeman, George K.
Baker, Richard
Boulton, Mary
Low, Janet
Issue Date: May-2004
Publisher: Royal College of General Practitioners
Citation: British Journal of General Practice, 2004, 54 (502), pp. 364-366.
Abstract: We report an analysis of the qualitative phase of a study of patients' and carers' views of primary care services, focusing on their experiences of access to face-to-face general practitioner (GP) consultations during the period when new access policies were being implemented. Practices interpreted the new policy in various ways; restricted interpretations, including restriction of access to telephone booking, could cause distress to patients. Patients and carers welcomed flexible interpretations of the policy that offered choice, such as a choice of GP, or of booking in advance.
ISSN: 0960-1643
Links: http://www.ncbi.nlm.nih.gov/pmc/articles/(...)
http://hdl.handle.net/2381/8482
Type: Article
Description: This paper was published as British Journal of General Practice, 2004, 54 (502), pp. 364-366. It is available from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1266171/?report=abstract
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Appears in Collections:Published Articles, Dept. of Health Sciences

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